Quick answers, no guessing.

Start on the socks page and choose the pack you want. Add a clear photo, review the suggested cut-out, and use the customiser to arrange the pattern and colours.

Choose the sock size before adding the design to your cart. Checkout is the authority for the live price, availability and delivery details.

Questions this covers

• How does Faced work?
• How do I make personalised socks?
• Where do I start?
• How long does designing take?
• What happens after I upload a photo?

Use a bright, sharp, close-up photo where the face, eyes and ears are easy to see. The subject should be unobstructed and clearly separated from the background.

Avoid blur, heavy shadows, sunglasses, cage bars and very low contrast. Hats are fine when the head is still visible. If the cut-out looks wrong, a clearer photo is usually the quickest fix.

Questions this covers

• What kind of photo should I use?
• Why did the cut-out miss the face?
• Can the photo have a busy background?
• Can my pet wear a hat?
• Will a screenshot work?
• Why is my photo blurry?

Use the controls in the customiser to review the suggested subject, change its scale, spacing, position and rotation, and choose the background or extras you like.

Check the entire preview before adding the design to your cart. If the crop itself is poor, go back and try a clearer photo rather than hiding the problem with the pattern controls.

Questions this covers

• Can I move the faces?
• How do I make the faces bigger?
• Can I change the background colour?
• How do I rotate the pattern?
• Can I add decorative extras?
• How do I fix the crop?

Faced socks use a unisex regular fit. All three sizes are 3.94 inches wide: S is 12.99 inches long, M is 15.35 inches, and L is 16.14 inches.

US guide: S fits women’s 6–8 and men’s 5–6.5; M fits women’s 8.5–11 and men’s 7–9.5; L fits women’s 11.5–13 and men’s 10–13. If you are between sizes, compare the measurements before checkout.

Questions this covers

• Which sock size should I choose?
• Are the socks unisex?
• What shoe sizes fit small?
• What shoe sizes fit medium?
• What shoe sizes fit large?
• How long are the socks?

The socks page shows the currently available one-, two- and three-pair packs. Each pair in a multi-pair pack can have its own design.

Prices and availability are loaded live from the store. Delivery charges and the final total depend on the active offer and destination, so the product page and checkout—not a saved FAQ—are authoritative.

Questions this covers

• How much do the socks cost?
• Is there a three-pair deal?
• Can every pair have a different face?
• Is shipping included?
• How much is delivery?
• Do you ship to my country?

The socks are 95% polyester and 5% spandex, with a ribbed crew tube and cushioned fleece-lined bottom. The all-over design is applied with dye sublimation.

Machine wash cold at no more than 30°C / 90°F and dry flat. Do not bleach, iron or dry-clean. Flat sublimation can leave slight colour differences at the side seams, especially on dark prints.

Questions this covers

• What are the socks made of?
• How do I wash them?
• Can they go in the dryer?
• Can I iron the socks?
• Will the print fade?
• Why is the colour different at the seam?

The support chat is text-only. It cannot see your photos, designs, cart, account, payment or order details. Automated chat stays only in the open page unless you explicitly start a human chat.

Starting human chat saves the customer text previewed in the transfer screen, later replies, and the basic thread details needed to operate the chat in Faced’s private database. One of the two store owners can claim the chat and reply. It is automatically deleted after 30 days without activity. Chat content is not written to browser storage or analytics.

Do not paste payment details, order numbers, addresses, photos or other personal information into chat. Faced’s separate photo processing and analytics practices are explained on the Privacy page.

Questions this covers

• Can the bot see my photo?
• Are chats saved?
• Does chat use analytics?
• Can the bot see my order?
• Who processes my question?
• Is my photo used for training?

Guest designs are tied to the current guest session and are kept only until that session expires, for no more than 30 days.

If the customiser offers an email-link option, it can create a private link for one saved design. Anyone with that link can use it, so keep it private. The link never extends the original design’s retention period.

Questions this covers

• Is my design saved?
• How long is a guest design kept?
• Can I continue on another device?
• What does the design email link contain?
• Can I share my saved-design link?
• Why did my saved design expire?

The chat can explain the product and design process, but it cannot inspect or change an order, confirm delivery status, or decide a return, reprint or refund.

Use the human-support option below for case-specific help. Keep order numbers, addresses and payment details out of chat; share them only through the approved support channel when asked.

Questions this covers

• Where is my order?
• Can I change my order?
• Can I cancel after checkout?
• How do I request a refund?
• Can I return personalised socks?
• My print arrived damaged—what should I do?

If the current customiser offers multiple-animal selection, follow its guided steps to choose the exact animals for that pair and review how they appear in the pattern.

Any extra charge is shown before checkout. If the option is not present, it is not available for the current product configuration. A multi-pair pack can still use a different design for each pair.

Questions this covers

• Can I put two pets on one pair?
• Can I use more than one face?
• How do I select another animal?
• Does another pet cost extra?
• Can each pair use a different pet?